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Norbert Hanfstein
Professional experience and projects

Career and projects

Since 06/2025

Kreissparkasse Reutlingen

ReutlingenGermany

Real estate agent

Since June 2025, I have been supporting property owners and prospective buyers through property sales at Kreissparkasse Reutlingen. My work spans the first consultation through to the notary appointment. Alongside personal client support, my responsibilities include building a reliable network and developing digital marketing activities.

Responsibilities

  • Support clients from the first consultation through to the notary appointment.
  • Build a network of property owners, investors, notaries and banks.
  • Plan and implement online and social media marketing.

Results

Successfully supported over 15 property sales. Digitalised sales processes and introduced a more structured approach to client care.

View 1 project
  • Digitalising sales processes
    ReutlingenGermany

    Digitalisation supported day-to-day sales activities and client care throughout the property sales process.

    Responsibilities
    • Digitalise sales processes and structure client care.
    Result

    Shorter closing times and more structured client care.

05/2016–03/2025

Porsche AG

StuttgartGermany

Project Manager, Process Management and Quality Management Officer

From May 2016 to March 2025, I worked at Porsche as a project manager in process management and as Quality Management Officer for the HR division. My focus was on designing end-to-end HR processes, supporting them digitally and ensuring reliable day-to-day management. I combined conceptual work with implementation in the departments, employee training and coordination with management.

Responsibilities

  • Analyse, improve and digitalise the HR process landscape.
  • Establish a central management system for HR projects.
  • Provide functional leadership for up to four projects simultaneously and train employees.

Results

Introduced digital idea management with processes running 66 percent faster. Implemented a quality management system and completed ISO 9001:2015 certification.

View 7 projects
  • Hire-to-Retire
    StuttgartGermanyProcess Management Project Lead

    The scope covered the entire employee lifecycle. Alongside analysis, the project involved building a shared understanding of processes and preparing decision-making materials.

    Responsibilities
    • Analysed and redesigned HR processes across the entire employee lifecycle
    • Developed a consistent process management concept aligned with corporate strategy
    • Prepared decision-making documents and developed digital approaches to process improvement
    Result

    Established clear, efficient HR processes from onboarding to offboarding

  • HR@Porsche
    StuttgartGermanyProject Lead, Process Management and Quality Management Consulting

    A key focus was keeping process documentation current and supporting its use across the HR division. I worked with the people modelling processes and applying them in their departments.

    Responsibilities
    • Reviewed, corrected and developed existing process documentation
    • Maintained and updated the overall HR process map
    • Trained key users and process modellers and supported them as their central point of contact
    Result

    Consistent and more efficient HR processes across the division

  • Sustainability in the HR division
    StuttgartGermanyCommittee Work and Project Management (PUEC / DKI)

    These projects connected sustainability with the work of the HR division. I coordinated stakeholders and prepared the findings for the relevant committees.

    Responsibilities
    • Coordinated and facilitated internal environmental audits
    • Managed and implemented sustainability projects (DKI) in HR
    • Prepared and presented project findings to the environmental fund committee
    Result

    Embedded measurable sustainability initiatives in the HR division

  • Central management of HR projects
    StuttgartGermanyProject management

    The system was designed to give management a clear view of ongoing HR projects. Metrics, priorities and regular reporting were brought together in a shared framework.

    Responsibilities
    • Built a central system for managing all HR projects, including metrics, prioritisation and reporting
    • Developed the concept and introduced a pilot system
    • Provided management with a complete overview of ongoing projects for the first time
    Result

    Full visibility of HR projects, enabling better management and clearer priorities

  • Quality management and ISO certification
    StuttgartGermanyProject Leadership and Quality Management

    Establishing the system involved coordination with managers and other stakeholders. Preparing for and supporting audits formed part of my responsibilities as Quality Management Officer.

    Responsibilities
    • Built the quality management system for the entire HR division from the ground up
    • Planned, coordinated and conducted internal and external audits under DIN EN ISO 9001:2015
    • Advised managers and coordinated regularly with all stakeholders
    Result

    Successfully completed ISO 9001:2015 certification and established lasting quality and process reliability

  • HR workflow automation
    StuttgartGermanyProcess Management Project Lead

    The implementation connected digital process models with automated workflows. Training and support for the departments helped embed the changes in daily operations.

    Responsibilities
    • Modelled HR processes digitally and introduced automated workflows
    • Continuously improved process visualisations and their usability
    • Trained key users and actively supported departments during implementation
    Result

    Less manual work and higher quality, with faster and more reliable HR processes

  • Digital idea management
    StuttgartGermanyProject Lead

    I supported the initiative from concept and pilot operation through to implementation. This included monitoring progress, training participants and ensuring the quality of the results.

    Responsibilities
    • Designed and introduced a digital idea management system
    • Established the pilot operation and regularly reviewed and managed project progress
    • Trained all participants and ensured the quality of the results
    • Accelerated processes by 66% and established the solution as a company-wide standard
    Result

    Employee ideas are received faster and in a more structured way, supporting innovation

02/2024–02/2025

Goldschild Immobilien GmbH

Wendlingen am NeckarGermany

Freelance real estate agent · alongside my role at Porsche

Alongside my part-time role at Porsche, I worked as a freelance real estate agent for Goldschild Immobilien from February 2024 to February 2025. I independently managed residential property sales from the first contact through to contract signing. I also applied my experience in processes and marketing to improving sales activities.

Responsibilities

  • Independently manage residential property sales through to contract signing.
  • Develop sales structures and marketing processes.

Results

Brokered five residential properties. Accelerated marketing and strengthened the company’s public presence.

View 1 project
  • Residential property brokerage
    Wendlingen am NeckarGermanyFreelance Brokerage

    My responsibilities covered the entire brokerage process. I also worked on the existing sales structures and marketing processes.

    Responsibilities
    • Independently manage residential property sales from first contact through to contract signing.
    Result

    Successfully brokered five residential properties.

Since 03/2022

MOONWORK Studio | Consulting

Stuttgart regionGermany

Started alongside my part-time role at Porsche

Since March 2022, I have provided freelance consulting in strategy, processes, marketing and sales. This began alongside my part-time position at Porsche. In the same year, I co-founded MOONWORK STUDIO with Nadine. My sole proprietorship, MOONWORK Consulting, followed in 2024. For two medium-sized businesses, I combined brand development with website implementation and the creation of their social media presence.

Responsibilities

  • Advise two medium-sized businesses on branding, websites, marketing and sales.
  • Support the establishment of a new business location.
  • Build social media presences.

Results

Implemented new brand identities and websites for both clients. Generated additional reach and new customers through social media.

View 2 projects
  • Brand identities and websites for two medium-sized businesses
    Stuttgart regionGermanyFreelance Consulting

    The consulting combined positioning for both businesses with the practical implementation of their public presence. I also supported the development of their social media activities.

    Responsibilities
    • Advised two medium-sized businesses on rebranding, websites, and marketing and sales strategy.
    Result

    Implemented new brand identities and websites for both clients.

  • Establishing a new business location
    Stuttgart regionGermanyFreelance Consulting

    For the new location, market positioning and the public presence were considered alongside operational structures. The consulting therefore covered both conceptual and organisational preparation.

    Responsibilities
    • Develop market positioning, a public presence and operational structures for a new location.
04/2012–04/2016

Capgemini Deutschland GmbH

StuttgartGermany

Project Manager and SAP Consultant, most recently Applications Consultant Lead

From April 2012 to April 2016, I worked at Capgemini in workstream leadership, project coordination and SAP consulting. My assignments covered the automotive, pharmaceutical and retail sectors. I worked at the interface between clients, business departments and international IT teams, supporting implementation while managing risks, outstanding issues and preparations for management decisions.

Responsibilities

  • Take responsibility for workstreams, project coordination and PMO activities in international SAP and ERP projects.
  • Manage risks, outstanding issues and steering committee activities.
  • Coordinate service transitions to India and knowledge transfer.

Results

Provided successful bid and sales support. Contributed requirements analysis, FIT-GAP analysis and on-site knowledge transfer to the Mercedes-Benz Cars POS rollout in China.

View 4 projects
  • SAP implementation in retail
    CologneGermanyProject Management and PMO

    In my PMO role, I ensured structured preparation for steering committees and regular status reporting. Risks and change requests were tracked throughout the project.

    Responsibilities
    • Supported and coordinated an ERP implementation for a major retail group
    • Continuously monitored and managed risks and change requests
    • Prepared steering committee meetings and ensured regular status reporting
    Result

    Clear visibility, better risk control and a smoother ERP implementation

  • POS rollout for Mercedes-Benz Cars
    Stuttgart and BeijingGermany · ChinaProject and Process Management

    My on-site work in Beijing supported alignment between local requirements and the global solution. The assignment also included FIT-GAP analysis, process documentation and knowledge transfer.

    Responsibilities
    • Introduced the Mercedes-Benz Cars POS solution in China, from requirements gathering through to go-live
    • Gathered local requirements on site and compared them with the global solution through FIT-GAP analysis
    • Improved and documented processes and adapted them to the Chinese market
    Result

    Successfully introduced a scalable, standardised POS solution in China on schedule

  • Offshoring service processes in the pharmaceutical industry
    Leverkusen and MumbaiGermany · IndiaProject Coordination and SAP Consulting

    The focus was on a structured handover of applications and services to the team in India. Agreed service levels, knowledge transfer and reporting had to be aligned.

    Responsibilities
    • Transferred service processes to India and managed structured knowledge transfer
    • Transitioned existing services into clearly defined SLA arrangements
    • Introduced a complaint handling tool and established reporting structures
    Result

    More efficient service processes and significantly reduced costs through structured offshoring

  • ERP harmonisation in the automotive industry
    Stuttgart and WrocławGermany · PolandWorkstream Leadership and SAP Consulting

    As a workstream lead and SAP consultant, I coordinated the interface between the client and Capgemini Outsourcing. Workshops and consistent documentation supported the standardisation of sales processes.

    Responsibilities
    • Standardised and improved the sales ERP system
    • Planned and delivered knowledge-sharing workshops
    • Coordinated the interface between the client and Capgemini Outsourcing
    • Documented and standardised sales processes
    Result

    More effective system use with clear, consistent and documented processes

01/2011–03/2012

All for One Steeb AG

Filderstadt-BernhausenGermany

SAP Consultant Application Management

From January 2011 to March 2012, I supported clients in ongoing SAP operations at All for One Steeb and contributed to ERP implementations in Germany and Switzerland. My focus was on Customer Service and Materials Management. My responsibilities included handling complex support cases as well as preparing and supporting changes to client systems.

Responsibilities

  • Support clients in ongoing SAP operations, particularly in CS and MM.
  • Support project management, resource coordination and project controlling.
  • Prepare feasibility studies, effort estimates, and current-state and target-state concepts.

Results

Built trusted client relationships and achieved high client satisfaction. Delivered practical solutions even in challenging situations.

View 2 projects
  • ERP implementation for logistics and procurement
    Staufen im BreisgauGermanyWorkstream Leadership and SAP Consulting

    The implementation covered logistics processes and configuration of the Warehouse Management, Materials Management and Sales and Distribution modules. Following training, improvements continued to be supported in live operations.

    Responsibilities
    • Implemented an ERP system and automated core logistics processes
    • Configured and adapted SAP WM, MM and SD
    • Trained key users and implemented ongoing operational improvements
    Result

    Automated logistics processes, reducing effort and improving efficiency

  • ERP implementation in Switzerland
    SulgenSwitzerlandWorkstream Leadership and SAP Consulting

    I supported the project from planning through to go-live. The implementation included the project roadmap, test management and user training.

    Responsibilities
    • Supported the ERP implementation from planning through to go-live
    • Developed the project roadmap and managed testing in SAP Solution Manager
    • Configured SAP MM and SD and delivered user training
    Result

    Successfully introduced an ERP system with consistent, stable processes

02/2008–12/2010

CSC Deutschland Solutions

WiesbadenGermany

Business Analyst, PMO and SAP Consultant

From February 2008 to December 2010, I gained experience at CSC as a business analyst, in PMO work and in SAP consulting. I worked on projects in finance, logistics and procurement. These included financial reporting harmonisation, an ERP migration and an international banking project in Doha. My responsibilities connected the analysis of business requirements with coordination of their implementation.

Responsibilities

  • Harmonise financial reporting and design interfaces.
  • Support an ERP migration as an SAP consultant and deputy project coordinator.
  • Handle PMO, issue management and business readiness in a finance project in Qatar.

Results

Gained IPMA Level D and the CSC Project Leader Core Qualification. Analysed complex issues and developed practical solutions.

View 4 projects
  • Financial reporting harmonisation
    EschbornGermanyConsulting

    The IT architecture analysis provided the foundation for standardised reporting. Reports and documentation were coordinated with the business and IT departments involved.

    Responsibilities
    • Analysed IT architecture and standardised financial reporting with SAP BW
    • Prepared reports and documentation in coordination with business and IT departments
    Result

    Consistent financial reporting with greater clarity, speed and reliability

  • Migration to SAP ERP 6.0
    DreieichGermanyPMO and SAP Consulting

    Alongside SAP consulting, I supported coordination of project delivery. Business blueprints and ongoing documentation kept business requirements and implementation decisions traceable.

    Responsibilities
    • Supported the migration to SAP ERP 6.0 and coordinated project delivery
    • Created business blueprints and maintained project documentation
    Result

    Completed a structured migration with a consistent data foundation and documented processes

  • Implementing a merchandise management system
    Bad HomburgGermanyWorkstream Leadership and SAP Consulting

    My workstream responsibilities included resource scheduling and change request management. System configuration was complemented by training materials for later use.

    Responsibilities
    • Implemented a merchandise management system and managed resource scheduling
    • Managed change requests and prepared training materials
    • Configured SAP MM, SD and CS
    Result

    Digital merchandise management with clearer information and smoother processes

  • Launching a digital retail bank
    DohaQatarPMO and Issue Management

    In Doha, I supported the launch of a digital retail bank through project coordination and issue management. This involved regular meetings, status reports and analysis of outstanding defects with the corresponding corrective actions.

    Responsibilities
    • Coordinated and supported the launch of a digital retail bank
    • Organised project meetings, recorded minutes and provided regular status reports
    • Analysed defects and developed corrective actions
    Result

    Successfully coordinated the project and contributed to digital transformation in banking

Capabilities

Consulting

Strategy consulting, client support and change management.

Project management

IPMA Level D, agile methods, multi-project management and PMO.

Process management

End-to-end processes, workflow automation and ISO 9001.

Sales and marketing

Key account management, B2B and strategy development.

Leadership

Team leadership, employee development and coaching.

IT and ERP

SAP modules MM, SD, WM, BW, CS and PP, and ERP implementations.

Qualifications

Real estate brokerage licence

IHK · Section 34c of the German Trade Regulation Act (GewO)

Agile Coach

Dr. Ing. h.c. F. Porsche AG

IPMA Level D

Certified Project Management Associate

PLCQ

CSC · Project Leading Core Qualification

Conflict management

Leadership training

Technical Leadership

Leadership training

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